Guisachan House Restaurant — Restaurant in Kelowna

Reviews of Guisachan House Restaurant

• Hunter

  Added 2016.08.15

  Party of around 10 with a reservation on a Sunday afternoon (this took place several months ago.) I thought they had been informed ahead of time that someone in the party had a gluten intolerance (it's actually a wheat allergy, but people tend to better understand gluten-free so I tell them this or "I can't have flour.") but based on the waitress's attitude maybe not. It didn't seem like a big deal because the other times we had eaten there, they had shown me items on the menu that were safe and even prepared me a simple dessert substitute.
• Jaden

  Added 2016.05.01

  Dessert that day was a slice of cake, which she plonked in front of me first out of all others. I told her yet again, still struggling to be sweet and polite and not seem like a demanding customer, that I cannot have flour. She scowls, slides the cake over to another person at the table and goes back to serving, then walks off without another word to anyone.
• Miguel

  Added 2016.02.12

  Now I don't expect them to whip me up some glorious gluten-free masterpiece or anything, but the prior times I went there they had prepared me a small plate of sliced fruits to nibble while the others ate their cake. Simple, tasty, thoughtful, and it earned them a larger tip for the trouble. If they didn't get the memo about the allergy, fine, but I think I should have gotten a small discount for only receiving 2/3 of a 3 course meal and being made out like an idiot for an allergy I can't help.
• Steven

  Added 2016.02.02

  First off, very nice place with a great feel. Rustic and easy, the whole area screams history and it's fun. The food was a good deal at $16.00 for all lunch meals, which came with starter soup or salad and dessert. Our server was horrible which is the result of this review. Slow. Got our easy order wrong. Forgot things including wine. Then came with a glass of the wrong wine when we ordered a bottle. She was very rude and abrupt when asked for water. It was just a very bad experience and a bad experience. The worst part for us was we were with some very prominent people trying to show them Kelowna best. This place is a disaster with staffing from our experience. I believe the waitresses name was Heather but can't remember, honestly trying to forget the whole experience.
• Dylan

  Added 2015.08.10

  Fantastic beautiful place. Great staff. The BEST cream of mushroom soup I have ever had in my life! And the chicken breast was so flavourful. You really should go if you haven't yet. 10 out of 10
• Jason

  Added 2015.01.26

  Simply put, the waitress's attitude was absolutely inexcusable. I don't expect to be treated like a princess and fully realize my allergy often means I go without, but people like her are the reason I'm often embarrassed to mention it in public at all. She was "cool and unaffected" with the other customers but downright stiff and glowering with me, like she was cussing me out in her head the entire time. After getting my food wrong that many times and never offering so much as a quick "sorry about that", I have to wonder if she was doing it intentionally.
• Lucas

  Added 2014.10.12

  Salad comes. Covered in croutons. I send it back. When it returns, it's obvious the croutons were just picked off the top, because there are crumbs all over the place and one still lurking in the bottom of the bowl. I send it back a second time and politely explain AGAIN that bread or flour will make me ill. The other guests have all finished their salads by the time mine comes, and now I'm skeptical about the safety of my entree.
• Alex

  Added 2014.08.15

  My daughter chose the Guisachan House for her wedding. The food, flowers, ice carving, and garden were perfect. I was a little concerned about the bigger room fitting 80 ppl however it was fine and made it more intimate.
• Jack

  Added 2014.06.01

  Entree comes and it is lukewarm and pretty bland, same as I recall. The waitress wasn't seen to refill water until almost everyone was finished eating, and she was stonefaced and silent. She refilled half the table's glasses and never came back with a pitcher for our end.
• Michael

  Added 2013.10.30

  I have had lunch here three times, and the first two I occasions I found it "fine" (the food was nothing special and took a long time to arrive, but the beautiful atmosphere and friendly waitress made up for it, the cook came out to greet us and seemed like a really nice guy---four stars.) But my last experience was terrible.
• Cameron

  Added 2013.08.26

  Attended a beautiful wedding here. One stop shop for wedding ceremony, reception, flowers, cake, meal.... They do it all! Flowers weren't that fresh but the rest was good. Beautiful grounds for a summer wedding!
• Nathan

  Added 2013.05.04

  I informed her of my allergy and she said nothing, no suggestions. I asked her about the contents of an item on the menu and got no response. I rephrased the question and got an unintelligible grunt. Surprised, and trying to speed up the process, I instead pointed to something I'd eaten there before and asked just to verify it was still considered gluten-free. GRUNT. Not "mhm", not "uh-uh", just a grunt. Managed to get a "yes" out of her but she almost seemed... to be intentionally drawing it out so the other guests would have to sit and stare at me? Could be my imagination, but either way it was weird. When asked about a salad I told her "no croutons, please," in the back of my mind thinking that was really obvious, but wanted it out there just to be safe.
• Owen

  Added 2013.04.28

  I don't know her name, but I believe she had brown hair and a forearm/wrist tattoo. My group likes this restaurant for the atmosphere but I am now extremely hesitant to waste any more money on them.